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Location: Georgia

E-Mail:  Craig




My objective is to continue my career in contact center management.  I am a highly motivated and fast learning individual who is eager to utilize my solid foundation to become a team player for your corporation, do my part to continue learning and make a difference for your corporation and respective clients.



Bachelor of Science, Computer Information Systems, May 2002, Valdosta State University, Valdosta, Georgia


Dean's List, Hope Scholarship, Eagle Scout, SITEL Star Nominee, SITEL Corporate employee of the year nominee

Software Skills:

Windows: 2000, XP; Microsoft: FrontPage, Excel, Word, PowerPoint, Access, Outlook, Internet Explorer; Adobe Photoshop; NICE, Qfiniti, ICOMS, eTrack, eTimes, IEX, TCS, Symposium, Siebel, Portal, Paymentech, Visions, I2k, eCARS, ACSS, WBST, Remedy, Avaya CMS, T-Metrics, Symon, Samson.

Computer Skills: Network setup and troubleshooting; software installation; hardware installation; Advanced knowledge of Microsoft Office Suite

Programming Skills:


Other Skills:

Organization, Motivating, Tracking and generating Reporting from switch exports and in excel, Decisive, leadership ability to drive results, DDI essentials trained






*Note:  A complete formatted Resume, Contacts,  and References are available upon request